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How can we help?

Our Frequently Asked Questions are the most rapid way to provide information about your queries or concerns.

You can get hold of the Aiwo team Monday to Saturday from 9.00 am to 5.30 pm(excluding government holidays) if you can’t find the exact solution for your questions.


What does Aiwo do?

Aiwo provides a streamlined experience to improve your health with access to at-home testing, tailor-made supplements and online doctor consultations.

Where is Aiwo available?

Aiwo is a Chennai based company. We continue to expand our services. You can access the Aiwo platform from anywhere in the world via smartphone, laptop, or desktop. Our supplement delivery is available across India, and our at-home testing is currently expanding to cover the whole country.

Who can use Aiwo products?

We design our products for anyone over the age of 18. Whether you don't get enough essential nutrients to enhance your health, or want to kick start your healthy ageing. Aiwo seeks to support you on your journey to better health. Whatever you need, whether it’s to fill in gaps in your diet, improve overall health and help manage some health conditions or training for an event, we have the supplements and tests to support you.

Is my data safe?

Customer privacy is of the utmost importance to us. Keeping our customers' data safe is of the utmost importance to us here at Aiwo.

How do I contact Aiwo?

You can reach us directly via our toll-free number at 1800 572 2496 or drop an email inquiry to Our customer service representative will respond to you within 24 hours. We are here to support you and serve you better!

How long will it take to receive my order?

The shipment is typically arranged within the same day of receiving your order. A tracking number will be sent to your registered email address. Please track your shipment with the tracking number. Please remember to check your email spam folder and add our email address to your email safe list.

How do I change my shipping address?

The shipping address can be changed as long as your order has not been shipped. Login into your account and click on the edit tab under your order number. Alternatively, you can drop an email to with your updated address and order number.

How do I track the status of my order?

You can track your shipment using the tracking ID that will be sent to your registered email address once your item has been shipped.

Do you charge sales tax?

Yes, sales tax is applicable

Should I consult a doctor before taking supplements?

It's always best to talk with your doctor before you start taking any supplements, especially if you already take medications, have health concerns or are pregnant.

Contact us

Email us with your query

1800 572 2496

Phone to ask us anything at all