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Frequently Asked Questions

Here are answers to some of the more common

questions we get from customers.

About Us

  • Aiwo provides a streamlined experience to improve your health with access to at-home testing, tailor-made supplements and online doctor consultations.

  • Aiwo is a Chennai based company. We continue to expand our services. You can access the Aiwo platform from anywhere in the world via smartphone, laptop, or desktop.

  • We design our products for anyone over the age of 18. Whether you don't get enough essential nutrients to enhance your health, or want to kick start your healthy ageing. Aiwo seeks to support you on your journey to better health. Whatever you need, whether it’s to fill in gaps in your diet, improve overall health and help manage some health conditions or training for an event, we have the supplements and tests to support you.

  • Customer privacy is of the utmost importance to us. Keeping our customers' data safe is of the utmost importance to us here at Aiwo.

Orders & Delivery

  • The fastest way to fix an issue is to call the customer support team, or you can email to info@aiwo.com Toll-Free - 1800 572 2496

  • The shipment is typically arranged within the same day of receiving your order. A tracking number will be sent to your registered email address. Please track your shipment with the tracking number. Please remember to check your email spam folder and add our email address to your email safe list.

  • The shipping address can be changed as long as your order has not been shipped. Login into your account and click on the edit tab under your order number. Alternatively, you can drop an email to info@aiwo.com with your updated address and order number.

  • Yes, sales tax is applicable

  • Currently, we don’t have date slot

  • Please you can always look at our website for current offers.

  • Currently, this option is not available.

  • It would be best if you informed customer care before the order is dispatched.

  • For a smooth delivery of your orders, we have tied up with several trustworthy delivery partners. It depends upon the service provider( Currently we do with Ecom Express, Delhivery, India post, Professional courier).

  • Courier partner will attempt three times if the person is not responding, then they return to the shipper.

  • We always try to deliver the order on or before the expected delivery date.

  • 1. Wrong item delivered 2. Damaged Product – Physical damage/ Tampered product “Terms and conditions apply”. It depends on the product.

  • The delivery charges for your return/replace will be borne by us—no need to pay.

  • You can track your order with the courier person. ( POD)

  • 2-5 days

  • You can, of course, reorder the item but it will be considered as fresh order.

  • Once the order reaches us, it will take 3-5 business days for the refund to be credited, and you will be notified accordingly.

  • Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.

Vitamins

  • It's always best to talk with your doctor before you start taking any supplements, especially if you already take medications, have health concerns or are pregnant.

Blood

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