Frequently Asked Questions
Here are answers to some of the more common
questions we get from customers.
What does AiWO do?+
AiWO is a Chennai based company. AiWO focuses on improving your health with access to at-home testing, tailor-made supplements and online doctor consultations.
Who can use AiWO products?+
We design our products for anyone over the age of 18. Whether you don't get enough essential nutrients to enhance your health, or want to kick start your healthy ageing. AiWO seeks to support you on your journey to better health. Whatever you need, whether it’s to fill in gaps in your diet, improve overall health and help manage some health conditions or training for an event, we have the supplements and tests to support you.
Is my data safe?+
Customer privacy is of the utmost importance to us. Keeping our customers' data safe is of the utmost importance to us here at Aiwo.
Orders & Delivery
What if have a problem with my order?+
The fastest way to fix an issue is to call the customer support team, or you can email to firstname.lastname@example.org Toll-Free - 1800 572 2496
How long will it take to receive my order?+
The shipment is typically arranged within the same day of receiving your order. A tracking number will be sent to your registered email address. Please track your shipment with the tracking number. Please remember to check your email spam folder and add our email address to your email safe list.
How do I change my shipping address?+
The shipping address can be changed as long as your order has not been shipped. Login into your account and click on the edit tab under your order number. Alternatively, you can drop an email to email@example.com with your updated address and order number.
Do you charge sales tax?+
Yes, sales tax is applicable
Do you have a scheduled delivery option?+
Currently, we don’t have date slot
Will you provide a discount when we order a second time?+
Please refer to our website for offers.
Can I open and check the contents of my package before accepting delivery?+
Currently, this option is not available.
Can I change my delivery address after I place an order?+
It would be best if you inform customer care before the order is dispatched.
Which courier will deliver my item?+
For a smooth delivery of your orders, we have tied up with several trustworthy delivery partners.
What happens to undelivered orders?+
Courier partner will attempt three times if the person is not responding, then they return to the shipper.
How can I get my orders delivered faster?+
We always try to deliver the order on or before the expected delivery date.
Under what conditions can I return/ replace my product?+
1. Wrong item delivered 2. Damaged Product – Physical damage/ Tampered product “Terms and conditions apply”. It depends on the product.
Do I need to pay the courier company to send my product back?+
The delivery charges for your return/replace will be borne by us—no need to pay.
How will I know that my Returned product has reached you?+
You can track your order with the POD
How much time does it take to replace an order?+
If my order was cancelled, Can I reorder it?+
You can, of course, reorder the item but it will be considered as fresh order.
How is the refund of my order done?+
Once the order reaches us, it will take 3-5 business days for the refund to be credited, and you will be notified accordingly.
Why is the image shown on the website different from the item I received?+
Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.
Should I consult a doctor before taking supplements?+
• It's always best to talk with your doctor before you start taking any supplements, especially if you are taking medications, having health concerns or are pregnant.