Return / Refund Policy

1. Overview

At AIWO, we formulate our supplements — Omega-3, Curcumin, Ashwagandha, MCT Oil, and Olive Oil — to the highest standards of quality, purity, and safety. All sales on www.aiwo.com are final. We do not offer returns or refunds under standard circumstances.

This policy exists to protect the health and safety of all our customers. As consumable health products, our supplements cannot be accepted back once shipped, opened, or handled. Please read this policy carefully before placing your order.

Our no-return, no-refund policy is consistent with Indian Food Safety and Standards Authority (FSSAI) regulations governing the sale of consumable health and wellness products.

2. No Returns. No Refunds.

AIWO does not accept returns or process refunds for:

• Change of mind or personal preference
• Products that have been opened, used, or partially consumed
• Dissatisfaction with taste, texture, or smell — as these are inherent properties of natural supplements
• Delays in delivery caused by courier partners or circumstances beyond AIWO's control
• Orders placed by mistake or with an incorrect address

We strongly encourage all customers to review product descriptions, ingredients, and usage instructions on our website before purchasing.

3. The Only Exception: Damaged Product & Packaging

AIWO will consider a claim exclusively in the rare event that both the product and its outer packaging arrive physically damaged due to transit mishandling. This is the sole circumstance under which AIWO may, at its discretion, offer a replacement or store credit.

A claim will only be considered valid if BOTH the product AND the packaging are visibly damaged. Damage to packaging alone, or to the product alone without corresponding packaging damage, does not qualify.

3.1 How to Raise a Damage Claim

To be eligible, the following steps must be completed within 24 hours of delivery:

• Email support@aiwo.com with the subject line: 'Damage Claim – [Your Order Number]'
• Attach clear photographs showing damage to both the outer packaging and the product itself
• Include your order number, delivery date, and a brief description of the damage observed

Claims raised after 24 hours of delivery will not be entertained under any circumstances.

3.2 Claim Review & Resolution

• AIWO will review all submitted evidence within 3–5 business days
• Approved claims will be resolved via product replacement or store credit — cash refunds are not issued
• AIWO's decision on all damage claims is final

Raising a damage claim does not guarantee a replacement or credit. AIWO reserves the right to decline claims where submitted evidence is insufficient, inconsistent, or where damage appears to be self-inflicted.

4. Cancellations

4.1 Before Dispatch

An order may be cancelled only if the cancellation request is received before the order has been dispatched from our warehouse. To cancel, email support@aiwo.com with your order number immediately after placing the order. We cannot guarantee cancellation even for pre-dispatch requests, as orders are processed quickly.

4.2 After Dispatch

No cancellations are accepted once an order has been dispatched. Refusing delivery at the door does not entitle you to a refund. AIWO reserves the right to levy a return-to-origin (RTO) logistics charge for refused deliveries.

5. COD Orders

Cash on Delivery orders are subject to the same no-return, no-refund policy. In the exceptional event that a damage claim (Section 3) is approved for a COD order, resolution will be offered as a product replacement or store credit only. No cash disbursements will be made.

6. Contact for Claims

All damage claims must be submitted exclusively via email within 24 hours of delivery:

• Email: support@aiwo.com
• Subject: 'Damage Claim – [Your Order Number]'
• WhatsApp: [Your WhatsApp support number] (for follow-up queries only)
• Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST